FAQs

Shipping & Delivery

How long does shipping take?

We typically process ready-to-ship orders on the same working day using Royal Mail Tracked 24 / 48. Standard shipping takes 3-5 business days within the UK.

Do you offer international shipping?

Yes, we offer international shipping to most countries. Shipping fees vary depending on the destination, and we’ll provide tracking details once your order has been dispatched. Please be aware that any customs duties or taxes will be the responsibility of the recipient.

Product Questions & Aftercare

Can I order a custom design?

Yes, we would love to create some thing special for you, please send us a message!

What materials do you use for your jewellery?

Stainless steel, gold plated stainless steel and high quality resin. Looking for sterling silver? Send us a message.

How to look after the jewellery?

Store safely when not worn. Keep away from perfume and harsh chemicals. Remove for swimming, showering, or heavy activity. Wipe gently with a soft cloth to keep its shine.

Returns & Exchanges

What is your return policy?

We accept returns within 14 days of purchase. Items must be in original condition.

How do I return an item?

Contact our customer service team at info@harebellanddune.com or contact form to initiate a return. We'll provide you with return instructions.

Orders & Payment

What payment methods do you accept?

We accept all major credit cards and Shop Pay.

Can I modify my order after placing it?

Please contact us immediately if you need to modify your order. We'll do our best to accommodate changes before shipping.

Contact Us

Have a question not answered here? Feel free to reach out to us at info@harebellanddune.com or through our contact form.